Manage Gift Cards

Open Gift Cards and choose Settings in Store Admin or the mobile app. Choose whether to accept cards at checkout, the maximum cards per order and automatic expiry. Changing the default expiry does not edit dates on existing cards. Your changes remain a draft until you save. Only edited settings are saved; closing a changed draft asks whether to keep editing or discard it. Staff need permission to manage Gift Cards to save these settings.

Disable an active card to pause redemption, activate a disabled card to restore it, or cancel a card to revoke it permanently. Every status change requires a reason and is recorded in the store audit log.

Open a card to review its lifecycle changes, delivery attempts and balance changes. Each section shows its latest entries first; load more to view older entries. Older cards show their known issuance and activation dates; earlier status and recipient changes are not reconstructed. Submitted to provider means that submission was accepted; it does not confirm arrival on the customer’s device or inbox. Check the provider’s reports if receipt is uncertain.

When Retry delivery is available, correct the indicated recipient, sender or template setup first, then retry. Retrying sends the same card and does not issue more value. Uncertain submissions cannot be resent from this control because the original may already have been accepted. If Retry delivery is unavailable, check the provider’s reports before taking further action.

A refund to the original Gift Card restores its balance only while the card is usable. Refunds to expired, disabled or cancelled cards are blocked. Resolve a reversible card status or use another supported refund method; cancelling a card cannot be undone.

When an order sold Gift Cards, the refund dialog lists each card. A card not issued yet refunds its full price and is never created. An issued card gives back its unspent balance by default; refunding more needs your confirmation, because what the recipient already spent is not recovered.

A card is locked while its money goes back. When the refund completes, the card is cancelled and, if it was delivered by email, its recipient is told, unless you turned off the Gift Card Cancelled email. If the refund fails, the card is restored.

Cancelling a paid order refunds its Gift Cards the same way, at their unspent balance.

Cards with an expiry become expired automatically when the time is reached and can no longer be redeemed. Expiry and cancellation events are available to webhook subscribers.