Open an email's design editor and expand Message values. The list follows the selected email type, including an individual order-status template. Copy a value such as {{ORDER_NUMBER}} into text or a subject where you want the actual value to appear. The preview and Send test use example data; editing and previewing do not send customer notifications.
Email values
Email values use uppercase names inside double braces, such as {{FIRST_NAME}}, {{STATUS_NAME}} and {{REFUNDED_TOTAL}}. Use the list shown for your selected email; an access code, refund value or review link is not available for every event. Reusable templates can serve different email types, so check the values against each assignment.
You can provide a fallback for an optional email value, for example {{FIRST_NAME|Customer}}. Without a value or fallback, that part is left blank. Shipment details are available when a fulfillment event supplied them; manually selecting an order status may not supply tracking information. Customer amounts follow the order currency and store language, rather than your management-screen display preferences.
SMS and WhatsApp values
Message templates show their own available values, using lowercase names such as {{order_number}} and {{status_name}}. Edit each channel separately and use its listed values. An unavailable value is left blank. Templates for checkout recovery, review requests and promotional messages must include {{opt_out_url}}, the link that lets a customer stop marketing texts. Checkout recovery also offers {{customer_name}}, the first name given at checkout or on the customer's account. Review the displayed content limit and message length before saving; a reset restores only the selected channel's default.
Check a test and a real delivery
Send a test email only to an address you control. Examples are illustrative: sample links, tracking numbers and gift-card codes do not represent a real order or grant access. A test checks your draft design and subject; the actual notification uses the data present when its event occurs. Review real communication in the order and delivery histories.