Tringify can send one review request after the whole order is delivered. The message opens a review page for that purchase. Each product still available on your storefront appears once, even if the order contains several lines for it. Customers choose which product to review; a product they have already reviewed is marked as completed.
Set up review requests
In Reviews > Settings, under Submission, set the number of days to wait after delivery.
Under Settings > Customer notifications, choose whether review requests are sent by email, message, both, or neither. Review request messages go only to phone numbers with SMS or WhatsApp marketing consent. Choose the email template under Marketing > Promotional > Automated emails.
To change the review page, go to Online Store, open your storefront, choose Checkout, then Review invitation. Edit the page and preview its scenarios before publishing.
The page editor changes the presentation around the product list and review form. The product list, the form, and its submit action can't be removed or changed. The preview uses sample products with the same form and current review settings as the live invitation. Try opening a product, filling in the form, and choosing photos. Preview photos stay on your device; nothing is uploaded or submitted.
What customers see
The invitation opens a private page listing reviewable products from that order. Customers select a product and write their review on that page, then return to the list to review another product. The form asks for a rating, review text, and name. A title and contact email are optional. A guest buyer does not need to create an account: the private order link proves the purchase for those products, and a submitted review can receive the Verified Purchase badge. The link does not show payment, address, or full order details.
Review photos
When photos are allowed in Reviews > Settings, customers can select JPEG or PNG images within your photo limit. Each image may be up to 8 MiB and 4,096 pixels on either side. Customers can preview, remove, or move photos earlier or later before submitting. The saved review keeps that order. You can open review photos in Store Admin and the Tringify app.
The form follows your current submission and moderation settings. Submitting a review does not guarantee that it is published: your moderation mode and content filters still apply. If you turn reviews Off or change the photo or text limits while a customer has the page open, their submission must meet the new settings.
An invitation expires 90 days after it is sent. If reviews are Off, the order is cancelled or refunded, or a product is no longer available on the storefront, that product cannot be reviewed from the invitation. A product reviewed through that order's invitation is shown as completed, and the same invitation cannot create another review for it.