Tringify Help Center
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General

Set your store name, country, timezone, number format, and base currency.

Quick FAQs#

How do I close my store?

Go to Settings > General, then Danger zone, and select Close store. Only the store owner can do this. Close or reopen your store.

Can I change my mind after closing my store?

Yes, for 30 days. While the store is closing, select Reopen store in the Danger zone. Once the store has closed, it can't be reopened.

What is kept after my store is deleted?

We keep your invoices and billing records. Your orders, products, customers, content and settings are deleted permanently — export anything you need before your store is deleted. Backups and activity logs that include your store's data are deleted within 90 days. Apps you installed are told the store was deleted and handle their own data. Billing records are deleted 10 years after the store is deleted.

My store's setup failed. Can I start again?

Yes. Delete the store from its setup page, then create a new one. Delete a store that didn't finish setup.

Why can't I turn on cash on delivery or a live payment connection?

Development and transfer stores take test payments only, through the Tringify test gateway. Development and transfer stores.