A live store needs a plan. It is left without one when its free trial ends without a plan, when its plan is cancelled and the paid period is over, or when it is suspended because an invoice stayed unpaid.
What happens when the plan ends
The storefront and checkout go offline, and Store Admin and the mobile app open on a screen that shows the deletion date and lets the owner choose a plan.
Your custom domains are disconnected from the store the same day, so another store can connect them. Domains whose DNS Tringify hosts keep their DNS records until the store is deleted. The store's Tringify address stays until then.
Everyone on the store's team gets an email and a notification with the deletion date.
When the store is deleted
A store without a plan is deleted permanently 30 days after the plan ended. A store suspended for an unpaid invoice is deleted 30 days after the suspension. Everyone on the team gets an email and a notification 14 days and 3 days before the deletion date.
Deletion removes the same data as closing a store, and keeps your invoices and billing records. See Close or reopen your store.
Keep your store
Choose a plan, or pay the overdue invoice, before the deletion date. The deletion is cancelled and the storefront, checkout and Store Admin work again straight away. Connect your custom domains again in Settings > Domains.